Frequently asked questions
Everything you need to know about ordering and billing on our platform.
- What is your Returns Policy?
- You can try us free for 30 days. If you want, we'll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
- Can I cancel an order? What is your cancellation policy?
- Orders can be cancelled within 24 hours of placement. After production begins, please contact support for available options.
- Can I change the shipping address after I order?
- Yes, reach out to support before your order ships and we'll update the address for you.
- How long does shipping take?
- Standard shipping takes 5-7 business days after production. Expedited options are available during checkout.
- How can I track my order?
- You'll receive a tracking link by email as soon as your order leaves our facility.
- How can I report any behavior that violates your terms of use?
- Email support@mimyouthsports.com with details about the issue and our team will investigate right away.
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